While reviewing a new program from Charthouse Learning called Leader Fish! (a program for leaders based on the Fish! philosophy, I heard a phrase used by Southwest Airlines people on the DVD. They talked about leaning towards the Customer.
This comment was made talking about encouraging people to try new things and not to be afraid of making mistakes. The comment was that no one will ever get in trouble for a decision if they are leaning towards the Customer.
Which led me to some questions . . .
Did I lean towards my Customers today?
Did I encourage my team to lean towards a Customer?
How can we lean tomorrow?
How can we lean next week?
Leaning towards Customers. It obviously works for Southwest. There is every reason it can work for you too.
Go ahead...
lean towards your Customer.
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This is a powerful concept! Do you have suggestions on how someone might "lean toward" their customer when their primary means of interaction is via the telephone?
ReplyDeleteMuch appreciated!
It is very true to be ‘lean towards your customers’ that the only reason to make the person to your customer for always and trust on your service even they do understands when you are in trouble, it helps lots to customers and you to be lean.
ReplyDeleteIt is very true to be ‘lean towards your customers’ that the only reason to make the person to your customer for always and trust on your service even they do understands when you are in trouble, it helps lots to customers and you to be lean.
ReplyDelete