I had the distinct pleasure of reading a pre publication copy of Chip Bell and John Patterson's new book entitled Customer Loyalty Guaranteed. This book comes out this fall and I encourage you to put it on Amazon wish list today. The book delivers on its promise on helping you to create, maintain and lead for Customer Service and it's a book that you want when it is published by Adams Media in September.
How did I get to read a draft of the book? I was asked to give a testimonial for it, and here is what I wrote:
"Read this book, and put the ideas into action and you will do exactly as the title suggests, you'll guarantee customer loyalty. If you have customers, read this book."
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