We all make mistakes - including with Customers. We will upset them, overcharge them, mess up their service, or wrong them in some other way. Not because we want to or mean to, but because it happens.
One of the truths about exceptional Customer service is that the story isn't over when we make a mistake. The story doesn't have to end there. If we recover gracefully and successfully, we may have a more loyal Customer than we did before we made the mistake.
If you want some great suggestions on Customer Service Recovery, read this post on the The Business Management Blog Resource. It contains 26 suggestions - one for each letter of the alphabet to help you recover more successfully.
Thanks to Bud Bilanich for pointing me to this great post.
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Greetings from Utah. Cool blog.
ReplyDeleteSometimes we made error with customer like what author said by mistake but it is depends how loyal we are with customer so that customer can understand if problem happened and we can tackle thing ourselves and sometimes we need to take error on us nothing charge/retain service to customer if mistake happened.
ReplyDelete