"Lagniappe" (LAN-yap) is a word used primarily in southern Louisiana - which is where I learned it.
I love the way the word sounds, but I really love what it means - giving a little something extra that is unexpected.
Having a lagniappe attitude and habits can be tremendously beneficial to you and those you serve. The applications in our work are endless. Here are a few situations for you to consider...
As a leader, think about how you can serve a little bit better by giving something a little bit extra.
When serving Customers, think about the little extra you can give people at the time of the purchase, or at some point in the future that is a pleasant surprise.
How can you give a little lagniappe to other members of your team?
How can you make the training you design or deliver unusual, and unexpectedly interesting, fun or effective?
Think lagniappe today.
Thursday, January 13, 2005
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