The Busiest Shopping Day of the Year

It is 7:00 am. By this time yesterday morning I was already in my 4th store. Do you think I'm crazy because I went out on this zoo of a shopping day? Maybe I am - after all the first store I went to had 2 local television crews capturing the initial rush of people and madhouse that ensued.



Overall I went to eight stores before I returned home. And while there were crowds of people in each store my experience as a Customer was quite good. A couple of times I wished I could find someone to help me, but that was understandable given the crowds. The Guest Services desk at one store was outstanding, and while I stood in line longer than I would like (again, understandable) my check out experience was great at each as well.



As I review the specific reasons people did well, I found people to be focused on helping Customers, smiling (and some even mentioned they thought the big crowds were "fun") and very proficient.



I applaud the stores I visited for training people to have the skills they needed and applaud the individuals for having a great service attitude, even on what could be viewed as a very tough day.



For more on a recent great Customer service experience, read this entry from Holly Power's blog, Independent in Indy (I'm proud to have Holly on my team and after reading this you will see one reason why.)



p.s. I didn't name any of the stores, because people reading might get clues about what they are getting for Christmas - I can't take that chance! :)