A Happy Ending

I worked all day Tuesday then in afternoon I flew from Indianapolis to San Francisco, via Chicago. I was a typical trip. The first flight was full and delayed, leaving me for a bit to wonder if I'd make the connection. Made the connection fine and arrived in San Francisco on time. I got some work done on the plane, read some and it was pretty uneventful, except for the water.



I had my shoes off and had the whole row to myself, so I had materials spread out all over. Suddenly my foot felt damp. Then I noticed water dripping....



The person in row in front of me had placed a 1.5 liter bottle of water in the seat direct above my feet. The bottle apparently wasn't completely closed. I had wet socks, a wet pant leg and I poured water from one of my shoes.

I moved rows, dried off and enjoyed the rest of the flight.



The taxi ride from the airport was 13 minutes to downtown - normally it would be 20 plus. The speed gain wasn't because of a lack of traffic, it was because my driver was apparently preparing for a NASCAR audition.



All of this led up to arriving at the Hotel Rex. Nicole Jackson, the front desk host asked if she could help and I told her I was checking in. My name wasn't on the reservations list - until the following night, when all of the rest of the team I would be working with would be there.



Then she informed me she had no other rooms.



I was tired and suddenly homeless. Nicole quickly offered to find me another room, negotiate me a better rate, offer to store my bag full of workshop materials, and to top it off, when making the reservation, told the person on the other end of the phone that I was pleasant!



The five block walk to the other hotel went quickly - after all, I'm pleasant! :)



In the end, Nicole turned a potentially bad service moment into a gem by her quick action and by going above and beyond the call of duty.



If you are ever in San Francisco and looking for a unique hotel experience, please consider the Hotel Rex. And tell Nicole hello for me.